of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, unstructured data