HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position qualification.
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
vendors for seamless integration
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are
implemented accurately Work closely with business, sales, and marketing to ensure opportunities are realized recommendations to improve our product, marketing, and sales strategies Help define product positioning, target
delivering high-quality service. Assist the pre-sales team by conducting product demos. Provide ad hoc