load outs.
Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and objectives evaluation. Reports on agent, workforce, and quality performance Managing the agents and workforce requirements requirements Training agents where required. Setting process and quality standards Evaluating service delivery
/>- Sign up a minimum of 5 active lead referral agents
- Complete weekly reports that reflect leads
insurance either as a broker agent or tied agent
- Call center agents not preferred unless they have
advice
clients keeping them informed about the status of the cargo. Build good relationships with loading and off-loading
tion of new/ prompt contracts
reservations
professional level: o Tour operators o Travel agents o Booking agents o Function coordinators o Professional
professional level: o Tour operators o Travel agents o Booking agents o Function coordinators o Professional