Performance management Staff development Change management Effective management of Call Centre &
understanding of ITIL processes (Incident, Change, and Problem management)
Advantageous Skills:
Change management)
Performance management Staff development Change management Effective management of Call Centre &
Work experience with incident management, change management and problem management. Advantageous Skills:
reports. General Management Competencies: Change Management Corporate Governance Managing Organizing Tactical
Product) Controls the overall release and change management of the applications in the area of responsibility
the project reaches BAU Own the master data change management process across all impacted functions and
ITIL Operation processes (Incident, Problem, Change management)
DevOps experience:
systems, and networks. Participate in the change management process. Test and identify network and system