assistant, you will be providing support and assistance to the intermodal service team in the performance of required documentation from vendors, customers, or service providers. Review invoice accuracy, completeness completeness, required attachments, and fuel service charges.(FSC's). Maintain the Invoice Hold Report to ensure
Minimum of 5 years in application support or a similar technical support role Minimum of 5 years' experience and functionality. Provide first and second-line support for business applications, including troubleshooting through to resolution and escalation when necessary. Support the implementation of changes to business applications Liaise with software vendors and third-party support providers to escalate and resolve complex technical to ensure timely resolution of support tickets and adherence to service level agreements (SLAs). Stay
of this role is to provide support and assistance to the intermodal service team in the performance of Dedicated commitment to providing superior customer service to internal and external customers Willingness required documentation from vendors, customers, or service providers Review invoice accuracy, completeness completeness, required attachments, and fuel service charges (FSC's) Maintain the Invoice Hold Report to ensure
status and performance of the IP Core and, ISP Services). Fault handing and escalation (identifying and for the monitoring and first level support of the IP Core: Support and management of the Core IP equipment development and implementation of RFCs by our WISP's. Support our WISP with their internal MPLS deployments.
you'll ensure our technology is robust enough to support them, enhancing both efficiency and client happiness and integration. Cloud computing platforms and services (e.g., AWS, Azure). Advanced Microservice and of excellence. A commitment to your growth with support for professional development and learning. An ethos to this position will strictly be considered in support of our employment equity goals. Please include
Reception and switchboard Administrative support Client service and -enquiries Monthly reporting Ad hoc
Reception and switchboard Administrative support Client service and -enquiries Monthly reporting Ad hoc
update to Management showing progress made Team support on admin overflow tasks Confirming of new client telephone etiquette Driven & Passionate about service excellence Previous work experience in handling
domain names, company name objections, and watching services. Drafting and reviewing IP-related agreements matters with limited oversight, while having the support of the broader department.
domain names, company name objections, and watching services. Drafting and reviewing IP-related agreements matters with limited oversight, while having the support of the broader department.