globally They have thousands of products for their customers and focus on finding the best shipping solutions covers 700 locations in 130 countries As their new Customer Service Controller Air Imports, here's what you'll with internal and external requirements including Customs, attending to plant inspector, Port Health and will need: A minimum of 4 years experience as a Customer Service Controller from the Air Imports industry
pricing request received from internal/external customers. • Commercial insight to be provided through evaluation reporting on same. • Treat internal and external customers with respect and do what is necessary, within Import/Export/Cross Trade (Air/Road/Sea) – received from Customers, Primary Agents, Inter-branch and origin. offices “think out the box” (entrepreneurial) to offer customers an alternative, cost-effective, pricing solution shipping environment, and its service offerings, Custom Control Act, forwarding principles and commercial
pricing request received from internal/external customers. • Commercial insight to be provided through evaluation reporting on same. • Treat internal and external customers with respect and do what is necessary, within Import/Export/Cross Trade (Air/Road/Sea) – received from Customers, Primary Agents, Inter-branch and origin. offices “think out the box” (entrepreneurial) to offer customers an alternative, cost-effective, pricing solution shipping environment, and its service offerings, Custom Control Act, forwarding principles and commercial
supervisor or manager (preparing documentation for customs clearance / vehicles / airline, including COO's and when needed. Visits to SARS/Customs when required. Attend to customer queries and assist or find someone assist. Assist with processing and preparing of customer invoices. General data entry into various systems systems. Assist supervisors with booking customer requests. Experience Minimum of 1 years of experience
Ocean and Road Provide internal and external customers with quotes as per specific needs and requirements requirements Compiling estimates Knowledge of Customs Tariffs and Port Charges Admin Support
Ocean and Road Provide internal and external customers with quotes as per specific needs and requirements requirements Compiling estimates Knowledge of Customs Tariffs and Port Charges Admin Support
Reference: NEL011320-VX-1 Are you a proactive and customer-oriented individual with a passion for the automotive with customers professionally. Confident and proactive approach to problem-solving and customer service
quality reports conform to the requirements of the customer
Evaluate and follow up on service levels
are of the correct criteria
Inform the customer immediately if there are any delivery delays
delays
Handle and document all queries and customer complaints
Monitor and compile daily and monthly ensure the driver signs for each POD
Ensure customer satisfaction both internally and externally
Quality, Health, and Safety:
Ensure that customer KPIs are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed