g>Quality & Customer Service:
Monitor and manage customer accounts to ensure timely collections Review and assess customer credit worthiness worthiness Resolve customer queries and disputes regarding invoices and payments Collaborate with sales and and customer service teams to address any credit-related issues Prepare and distribute reports on credit accurate and up-to-date customer records and credit files Provide excellent customer service and build strong
Monitor and manage customer accounts to ensure timely collections Review and assess customer credit worthiness worthiness Resolve customer queries and disputes regarding invoices and payments Collaborate with sales and and customer service teams to address any credit-related issues Prepare and distribute reports on credit accurate and up-to-date customer records and credit files Provide excellent customer service and build strong
scheme Service Level Agreements · Prepare and analyse statutory returns as per scheme Service Level Agreements income within stipulated time frames and scheme Service Level Agreements · Correctly prepare, process and · Resolve all queries timeously as per scheme Service Level Agreements · Capture and balance all reconciliation relationships with customers and relevant stakeholders are successfully achieved · Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Position Specific Outputs
Our client is seeking a Customer focused Credit Controller to join their finance team in JHB. The main a high level of customer service and prompt query resolution and ensure that Customer Master data is correct Responsibilities (not limited to): Manage Customer Payments Manage Customer Accounts Communicate effectively in place Maintain Customer/Account Information Accounts are to be reconciled monthly and customer queries actioned actioned promptly, resolved and communicated to the customer as well as the relevant sales consultant. Amounts
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
admin tasks. Quality & Customer Service: Prioritize customer service and report quality issues. Monitor
Risk Management for New Business/Service
responsible for maintaining positive relationships with customers, monitoring credit accounts, and ensuring timely located in the office. Collections: Contact customers with overdue accounts to arrange for payment and issues. Negotiate payment plans and terms with customers in accordance with company policies and procedures collection activities and customer communications. Credit Management: Monitor customer credit accounts to ensure Evaluate creditworthiness of new and existing customers through credit checks and analysis of financial