infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
Notes
programs Support, troubleshoot and resolution of call outs relating to installed software programs on customers' site Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers'
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
-
/>- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work
remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone
2-4 years relevant experience
Please call us on 010030127
NB: Should
work and overall performance of regional IM data centre (DC) technology systems.
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
Notes
applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules SAP Knowledge: Advanced ABAP coding Building CDS views Calling SAP API's Using SAP IDOCS Writing Technical Specifications
applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules SAP FIORI coding FIORI Catalog Building CDS views Calling SAP API's SAP Portal development