managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered resources; good time management • Coaching Skills with an even temperament and the ability to give constructive months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
individuals progress and skills. This would mean that even though a successful candidate may have applied for
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.
training will be done within our Client Contact Centre for all successful candidates. The successful candidate individual's progress and skills. This would mean that even though a successful candidate may have applied for probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
training will be done within our Client Contact Centre for all successful candidates. The successful candidate individual's progress and skills. This would mean that even though a successful candidate may have applied for probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
staffing experience, so it's not surprising that even though our main focus has been providing on South needs telephonically, by mail. Email or personal calls Counter sales Monitoring of sales targets Preparation
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing