team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing needs. Address performance issues and implement corrective action plans when necessary. Identifying issues
provider of permanent and temporary recruitment services to the South African, European and UK marketplace knowledge of SQL and Relational databases Visual Studio 2013 Source Control (e.g. TFS and GIT) Domain Driven
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information to ensure accuracy of information and correct processes are followed as well as implement solutions documentation for quality assurance and ensure corrective action is taken Ensure the analysis and accurate of risk indicators and controls, feedback and corrective action implemented by reviewing reports through specialised skills-set to ensure work is completed to correct standard and expectations. Review, improve and update and implement service level agreements with vendors and internal service providers e.g. Group
information to ensure accuracy of information and correct processes are followed as well as implement solutions documentation for quality assurance and ensure corrective action is taken Ensure the analysis and accurate of risk indicators and controls, feedback and corrective action implemented by reviewing reports through specialised skills-set to ensure work is completed to correct standard and expectations. Review, improve and update and implement service level agreements with vendors and internal service providers e.g. Group
providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure communication skills • Exceptional knowledge of correct grammar and spelling • Experience in copywriting
systems, policies, and procedures and implement corrective actions.
documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard work/task against average desired timelines and take corrective action to resolve delays.