existing customers to inform them about a product or service, using scripts Answer questions about products process orders in an accurate manner Ensure that correct quantities of stock are available Ensure that you and sales and note useful information Customer Service Handle customer grievances to preserve the company's well as the health and safety of others Wear the correct PPE in accordance with the company policy and procedures telesales representative or other sales/customer service role Proven track record of successfully meeting
management meetings. Project Management Ensures that service is provided to new clients and that installations Installations Checklist: o Checks that invoicing is done correctly from the sales order filled out by the Sales Executive that signed confirmation is received from the Service Manager and the customer representative that installation are satisfied with service provided, and reports problems to the relevant Service Manager and escalates
close every potential sale or enquiry. Ensure correctness of costs, margins, nett and gross selling by website and marketing mailers. Correctly built itineraries and costing for correct selling periods. Communicate checked timeously prior to arrival - all travel services are booked and confirmed and all details are communicated
close every potential sale or enquiry. Ensure correctness of costs, margins, nett and gross selling by website and marketing mailers. Correctly built itineraries and costing for correct selling periods. Communicate checked timeously prior to arrival - all travel services are booked and confirmed and all details are communicated
communications
and analyse client data in order to identify the correct sales opportunities and solutions.
methodologies
meet their objectives.
Ensure the correct products and services are delivered to customers in a timely
individual who would appreciate guidance and in-service training to develop into a senior role.
Own
communications Database Management – Up to date and correct Customer details Product Knowledge with regards related documentation Promote Dealer Products and Services. Up-sell optional extras on vehicles, Parts & and accessory products) and additional Dealer services Attend all relevant BMW SA training courses Manage Essential Competencies/Skills/Traits: Customer & Service Orientation Motivation to Perform & Achieve
accordance with the agreed targets and customer service level benchmarks;