team as a Manager at CUM Books Key West Shopping Centre or Clearwater Mall. With a history spanning over
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer To receive calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing customer details according to UPD SOPs when logging calls on UPD Online and CRM. • Ensure all queries are
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer To receive calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing customer details according to UPD SOPs when logging calls on UPD Online and CRM. • Ensure all queries are
Sales
status • Understand expense accounts and cost centres • Understand compliance issues around accounts
Selling our products/services telephonically No cold calling A completed matric Minimum of 2 years working experience
in the store
Engage with the Distribution Centre regarding stock-related issues
Ensure stock
its clients. Managing large volumes of incoming calls in a fast, friendly and effective way. Skilfully
department ensuring reports are done and send to HQ, call logs monitor etc.
Overtime as and when required. Participate in rostered call duty, when required. Proficient eye-sight and reasonable