risk-related queries within the business, encompassing investigation, mitigation, and reporting. An analytical mindset Certificate / Training in Fraud Risk Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre suspected fraudulent activity. Investigate suspected fraud cases with forensic methodology. Identify trends create fraud monitoring processes to proactively manage fraud mitigate exposure. Ensure that Fraud cases notes on the fraud monitoring and case management systems. Analyse alerts flagged on the fraud monitoring
risk-related queries within the business, encompassing investigation, mitigation, and reporting. An analytical mindset Certificate / Training in Fraud Risk Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre suspected fraudulent activity. Investigate suspected fraud cases with forensic methodology. Identify trends create fraud monitoring processes to proactively manage fraud mitigate exposure. Ensure that Fraud cases notes on the fraud monitoring and case management systems. Analyse alerts flagged on the fraud monitoring
system functionality when required. Analyse and investigate variances between the TMS and BI. Enhancement
functionality when required.
operational through proactively identifying, investigating, and resolving technical incidents and problems general opportunities for incident reduction - Investigate first line incidents assigned and identify the
the fault to the designated point for further investigation and resolution. The incumbent should hold current
data usage, work processes and service issues. Investigate problem areas and propose solutions. Follow the
with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when