We're are URGENTLY seeking Information Desk Cashier. - Temporary position - Vincent Park ( East London)
Analyst/Designer:
i>Ensure the resolved status SLA of the service desk tool of the Customer is not breached by resolving
breach the ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
Developer for a 2-month contract based in Cape Town. Front-end and back-end integration Tech stack: Reactive
audit findings, fraud operations, AML operations, front line operations, support queries, refunds management indirect monthly management and supervision of the front-line customer servicing team to ensure SLAs while customer queries and issues beyond the capacity of front-line support teams Collaborating with cross-functional
compliance. Front Line Operations: Indirect monthly management and supervision of the front-line customer customer queries and issues beyond the capacity of front-line support teams. Collaborate with cross-functional
changes to maintain compliance.
Front Line Operations:
factors. Proficiency in the Accsys Tools: Service Desk Software (e.g. Simplicity) Internal systems (e.g
factors. Proficiency in the Accsys Tools: Service Desk Software (e.g. Simplicity) Internal systems (e.g
users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support