reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
with excellent customer service Duties: Capture full and complete quotations in Syspro, and follow up
with excellent customer service Duties: Capture full and complete quotations in Syspro, and follow up
documents when applying;
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate
sites ensuring they are there within a response time.
that we achieve the agreed targets and turnaround times. You'll work closely with members of the various Active case/pipeline management • Provide first time resolution where appropriate, alternatively doing contact centre schedules and protocols • Provide first time client contact resolution where possible Who'll average problem-solving techniques • You have good time management skills • You are proactive and innovative
that we achieve the agreed targets and turnaround times. You'll work closely with members of the various Active case/pipeline management • Provide first time resolution where appropriate, alternatively doing contact centre schedules and protocols • Provide first time client contact resolution where possible Who'll average problem-solving techniques • You have good time management skills • You are proactive and innovative