Experience in user acceptance testing. Experience in help desk and/or trouble shooting role would be advantage
Provide support and guidance to stakeholders via help desk, Manage client expectations, Control costs and
Provide support and guidance to customers via the help desk. Manage client expectations. REQUIREMENTS: Industry
), and networking concepts; Familiarity with help desk software, ticketing systems, and remote support
with process owners
support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating
makes recommendations accordingly.
new users on all relevant system. Access the Help Desk to record, accept or resolve all IT calls that
new users on all relevant system. Access the Help Desk to record, accept or resolve all IT calls that
clients that we go beyond the expected. Systems Help Desk Management SLA Compliance System Integrity - Root