documents. – Answer incoming telephone calls when help desk team are not able to take the call. Pass call
/>
senior customer engineer/ help desk.
- Verify/ identify problems with help desk.
- Contact users
senior customer engineer/ help desk. - Verify/ identify problems with help desk. - Contact users to get
Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role
of Data analysis.
area. DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot
Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role BS degree in Information
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls PLEASE NOTE :
problems of user requests. Ensure that all Zendesk help desk calls are treated with the utmost courtesy, and