standard of customer service. They also respond to claim-related queries and correspondence received.
insurance policy administration and operations. (past experience
Fraud/Claims with Online Purchases: Seeking 4 contractors to start immediately to handle Claims on Online for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display display unusually high claims rates. Requirements: 2-3 years of experience in fraud investigation a bonus customer refund claims to identify those that may be fraudulent Liaise with internal teams to manage and investigate provided Monitor and identify trends in refund claims at a customer level or store level Work with the
experience
compulsory
compulsory Minimum of 2 years supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record requirements Oversee compliance with insurance policies and rental agreements Manage vehicle reservations and allocations Administrative duties include preparing reports, managing rental agreements etc Salary: negotiable dependent
compulsory Minimum of 2 years supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record requirements Oversee compliance with insurance policies and rental agreements Manage vehicle reservations and allocations Administrative duties include preparing reports, managing rental agreements etc Salary: negotiable dependent
ponsibilities:
and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
strictly in accordance with the contractâs Quality Management System encompassing
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The Company
/>Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Management Procedures Protocols
Monitor fare evasion
of the Company Stations and stops
Queue management at kiosks
All other transport related relevant
with all instructions and requests from station management and supervisors
SECONDARY
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems