executing standard fixes. Identify problems by investigating potential and actual service problems; escalate
systems, as well as their origins; coordinate IT investigations with relevant audit, regulatory, and law enforcement
required. • Manage project scope and risks, investigate and make recommendations on issues that challenge
ensure the components are implemented effectively Investigate user experience design requirements Conduct ongoing
components are implemented effectively
policies and procedures. Including: Effective investigation of system problems and analysis of system enhancement
components are implemented effectively
and service disruptions. - Troubleshooting: Investigating and diagnosing the root causes of IM incidents
and service disruptions. - Troubleshooting: Investigating and diagnosing the root causes of IM incidents