Objectives of the Role Ensure disputes are recorded, investigated and reported in accordance with the approved contractual requirements. Primary Responsibilities Investigation of disputes logged. Determine the validity of mediation. Conduct prompt, equitable and impartial investigations. Making findings of fact and applying relevant
leader and investigate all nonconformances The ability to conduct incident investigations Arrange and
leader and investigate all nonconformances The ability to conduct incident investigations Arrange and
support to our Forensic investigators. By ensuring timely registration, investigation, and reporting of risk comprehensive support to Forensic investigators throughout the investigation process.
activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported capability Ensure that agreed timelines for investigation and resolution of customer disputes / cases quality of investigations and that root cause analysis has been applied during the investigation Ensure that
activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported capability Ensure that agreed timelines for investigation and resolution of customer disputes / cases quality of investigations and that root cause analysis has been applied during the investigation Ensure that
Systems
Manage the Benefits Investigation and claims processing function, ensuring the provision of professional Section 37C dependency investigations on death benefits allocations •Manage investigations on death benefit decisions and requests / referrals for case investigations and social advice from other internal departments policy. •Manage costs against approved budget. •Investigate methods to contain / reduce costs. • Corporate