technology. Onsite User Support Microsoft Windows & Office Application Support and Installation Windows & Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues to 2 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware hardware and software Install, configure and support Windows and Mac workstations Maintain current and accurate management of Desktops systems Install, configure, and support end-user IT hardware and software within acceptable
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
positive engagement with end users, application support and third parties Effective ongoing knowledge transfer HCM Monthly Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources system maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis Technical Expertise Provide ongoing advice and support on best practice to ensure continuous improvement HR processes. System Opportunity Identification Support the Applications Manager and the Business in identifying
client advice support
ü Assistance with practice management
ü Training support, i.e. technical systems and training
ü Support with succession planning
ü Support with unlocking of equity from Telephone, and IT support
RESPONSIBILITIES:
Support internal and external customer infrastructure MS Server support
Office 365
365 Support
Desktop Support
QUALIFICATION & SKILLS REQUIRED:
Relevant IT degree
will be required to travel to local customers to support them.
CORE COPMETENCIES:
Self-Starter
Introduction: The Support Specialist will provide 2nd level IT application support to business at a senior include: Provide 2nd line application technical support on all Retail and Warehouse application s on SQL environment follow documented IT procedures. Work with support teams to improve software deployment techniques After hours standby and support based on rotating schedule. 5 years support experience in Retail, Warehousing
client advice support
ü Assistance with practice management
ü Training support, i.e. technical systems and training
ü Support with succession planning
ü Support with unlocking of equity from and ongoing training via Sanlams Academy
life support(BLS) certificate
Airway Management
CPR
Basic Trauma life support skills
Emgency
academic delivery to ensure students are guided and supported in their learning to achieve module outcomes. programme manager. Track student progress and provide support for students. Mark assessments within the stipulated Development and Support: Support function to T&L on campus and to the company. Support the adoption Development & Support: Championing/leading and managing academic development and support for a specific students. Tracking student success and implementing support interventions where required. Championing/leading