nd line software application support Working in a global team supporting our client's products Communicating for limited travel to customer sites Covering support hours on both day and night shifts on a rota basis the department, mitigating risks and providing support and escalation point to other members of the team Significant experience in a similar application support role, preferably for a complex ERP system Strong development team Demonstrable experience in a similar IT support role, including: Strong MS SQL Server database
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Monitoring Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
3 – 5 years' experience in the LISP environment. Contribute to the high standard of quality client service to both financial intermediaries and investors. Manage a team of consultants. Leading team members to achieve Client Service's strategic objectives. Client Servicing. Provide resolution &
Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead the development development and optimisation of our technical support services for our customers and service partners. all client inquiries, whether it's about product support, selections, or recommendations. Taking charge management. Providing direct technical and commercial support to our external service partners. Mastering the abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
Administrator, Desktop Support & Facilities person to join their team. Day to day support of IT requirements (Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre) Computer via Microsoft cloud operation security centre Support users across the branch network via phone TeamViewer TeamViewer (remote software); MS Teams Desktop support across the full office infrastructure (local pc; printer/scanner; determine patterns to pro-actively assist with future support Use IT Management information (Microsoft reports)
The Communication Centre: Support Manager will contribute to the high standard of quality client service
Tier II Support Engineer (JB4336) Cape Town or Johannesburg (Remote) R16 - 25 000 per month, CTC Permanent documentation. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining integrate new, efficient methods for technical support delivery. • Plan and coordinate team activities Analyse performance data to continually refine support processes. • Proactively identify and remove operational day-to-day operations of the second line technical support team. • Ensure effective handling and resolution
accuracy) Assist admin support of the company system Provide system and QA admin support Manage and coordinate accuracy) Assist admin support of the company system, Provide system and QA admin support Manage and coordinate
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 client is looking for an experienced software support candidate to join the team. The ideal person must iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will skills will be an advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail