/>ADVANTAGEOUS SKILLS REQUIREMENTS:
· ITIL certification is advantageous.
· Basic experience
SKILLS REQUIREMENTS:
· Experience with ITIL processes (Incident, Change and Problem management)
Qualifications required:
management, change management and problem management and ITIL support processes at Enterprise level · Ticket creation
management, change management and problem management and ITIL support processes at Enterprise level
· Ticket
hardware and software lifecycle. Experience with ITIL processes (Problem, Incident, Change management)