To lead a team of second line technical support agents, ensuring swift and effective resolution of customer
Knowledge
team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with
Technology Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
career that goes beyond mere employment; become an agent of change in transforming lives through technology
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
Assist with
within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office