throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and
knowledge of South African payments landscape, payment rails, Card, EFT, Real Time Payments and PayShap. Proven
knowledge of South African payments landscape, payment rails, Card, EFT, Real Time Payments and PayShap. Proven
limited to) the following tasks:
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing and skills in handling corrective intervention tickets promptly to address network disruptions. Ability
understanding of the rail or steel industry.
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES: