support.
- Interact with clients, handle tickets within defined SLAs, and troubleshoot system issues
preparation and post Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting
and update computer schedule as well as logging tickets for any internal computer equipment/software issues
and update computer schedule as well as logging tickets for any internal computer equipment/software issues
and update computer schedule as well as logging tickets for any internal computer equipment/software issues
and applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules
(timelines / prioritization – model setting up tickets in Jira). Translate client needs. Confluence and
and Kafka environment Following up on incident tickets to make long term improvement The team operates