Requirements: 4 Years JavaScript development Ruby on Rails UI/UX React Stimulus Slim Sass Previous experience
breached by resolving tickets timeously.
products
products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
environment.
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.
Managing and overseeing the construction phases of rail infrastructure construction projects from start
limited to) the following tasks:
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations