departmental sales in line with budgets Maximise selling via selling space, displays, layouts, commercial sales place in allocated department. This includes: ticketing; adjacencies; rack alignment; hangers; hygiene
departmental sales in line with budgets Maximise selling via selling space, displays, layouts, commercial sales place in allocated department. This includes: ticketing; adjacencies; rack alignment; hangers; hygiene
not limited to:
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
Assembly Javascript, React PHP, HTML, CSS, SQL Ruby on Rails API Angular webapp Electron desktop app Heroku for you choose) Proven experience as a senior Ruby on Rails developer with a strong background in Angular frontend frontend development. Proficient in Ruby on Rails, Angular, HTML, CSS, JavaScript, and related technologies
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
handling
Tickets can be opened as service request or real incident tickets. The solution time
time is equal for both ticket types. There are no exceptions concerning public holidays.
Service time
time DAM operations concerning ticket handling:
· Critical/High/medium/low: 7*24
Solution time
time DAM operations concerning incident ticket handling:
· Critical: 1 Std.
· High: 4 Std.
ticket handling:
· Critical: 1 Std.
· High: