area of technology, policy, regulation, or operational management for the team. Maintain external accreditations Technology, business administration, management, operations management, or a related field. MBA an advantage Other 8 - 12 years experience in technology, operations management, business process improvement, or a related
Description Accountabilities: • Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly. • Manage and coordinate shift workers effectively to ensure continuous coverage. • Accountable for scheduling and optimizing resources during
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment between the client service level agreement and operational delivery, whilst also removing the current operations burden on the sales department. Having a dedicated SDM will enhance efficiency,
My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and implementing maintain compliance. Front Line Operations: Indirect monthly management and supervision of the front-line a plus. Proven experience of 5 years in operations management (Fraud and Risk), preferably in the technology (Anti-money laundering) detections operations. Refunds management experience.
SKILLS REQUIREMENTS: Proven experience in operations management dealing with challenging projects and collaborating particular related to IT Operations. Extensive experience with Release Management, in complex and production Group IT Operations processes, KPIs, deliverables etc. Jira and Confluence Strong Document management and ITIL Certification advantageous Operational Excellence / Lean Management Experience and certification advantageous Master 8 years Operations experience in terms of Processes, KPIs, Quality Management etc. WHAT WILL BE
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- Proven track record in operations management, handling complex projects and collaborating
particularly related to IT Operations.
- Strong background in Release Management within complex and critical
Experience or certification in Operational Excellence/Lean Management.
- Project Management Qualification
/>- 8+ years of Operations experience encompassing Processes, KPIs, Quality Management, etc.
Operations knowledge and quality maturity.
- Manage stakeholder expectations
instructions from Service Coordinators and regional Operations manager.
certification or related field Bachelors' degree in operations management or related field 3 years experience ESSENTIAL ESSENTIAL SKILLS: Knowledge of Operations Processes/IT Service Management (ITSM/ITIL) Incident Management
skills
- Bachelor's degree in operations management or related field
- ITIL certification
in a banking operation environment.