Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Create status report for Customer Service or Key Account Managers •Assist with resolution of Debtors Debtors queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment Customer Service or Key Account Managers of deviations •Report directly to the Client Services Manager The
in protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) concerning protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) all risks relating to the protection services environment. - Manage costs associated with the protection site incidents related to protection services infrastructure. - Manage the performance of the vendors, and architecture and components of protection services management systems, including video management systems
in protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) concerning protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) all risks relating to the protection services environment. - Manage costs associated with the protection site incidents related to protection services infrastructure. - Manage the performance of the vendors, and architecture and components of protection services management systems, including video management systems
provide a comprehensive report to the Field Service Manager. • Servicing and Maintenance: o Regular servicing technician will promptly report to the Field Service Manager and work towards resolving the issue in a timely and effective communication with the Field Service Manager and other team members. o All equipment installation equipment deficiencies or needs to the Field Service Manager. • Safety: o The Field Services Technician
Control/Stock Takes/Cash Ups/Management of service and staff/Management of Uber Eats/Customer Care and relations engagement. Great Customer service skills. Ability to oversee and manage staff effectively. Well experienced
applications and Zuper or equivalent field service management systems
Proficiency configuring and
vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Security Services Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner launch an applicable CSI (Customer Service Improvement) project. Manage and compile the required reporting environment. Understanding and exposure to service management tools as well as monitoring tools. Proficient In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Security Services Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner launch an applicable CSI (Customer Service Improvement) project. Manage and compile the required reporting environment. Understanding and exposure to service management tools as well as monitoring tools. Proficient In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
processes and functions to further improve service – Knowledge Management, Incident and Request Management, Problem Management, Event Management, Service Transition, and CMDB Management (with self-service capabilities) processes and functions to further improve service – Knowledge Management, Incident and Request Management, Problem Management, Event Management, Service Transition, and CMDB Management (with self-service capabilities) consumption of those services - Lead the Service Transition Management function within Service Operations and
processes and functions to further improve service – Knowledge Management, Incident and Request Management, Problem Management, Event Management, Service Transition, and CMDB Management (with self-service capabilities) processes and functions to further improve service – Knowledge Management, Incident and Request Management, Problem Management, Event Management, Service Transition, and CMDB Management (with self-service capabilities) consumption of those services - Lead the Service Transition Management function within Service Operations and