renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite services, self-serve content, and hands-on product support Conduct pre-sales demos as needed, manage pilot maintain an effective and efficient level 1 software support function to address client concerns with potential
software applications. This role requires strong technical skills, attention to detail, and the ability to
management Work as a team - across the project Support countries as they perform and complete UAT testing
and norms as part of statutory requirements. Technical expertise with capital and infrastructure projects
and norms as part of statutory requirements. Technical expertise with capital and infrastructure projects
optimize billing software systems, troubleshooting technical issues and implementing system enhancements as
patterns, and key drivers within the data to support decision-making processes. Business Modelling and to stakeholders in a clear and concise manner, supporting data-driven decision-making. Participating in