but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver on promises Management: Take accountability for cases in the department, mitigating risks and providing support and escalation team Team Working, acting as technical lead in department, manage continuous improvement activities/projects Accounting Solutions Appreciation for all products and services in the client's offering Experience and knowledge
must have experience in regard to doing mayor services on trailers (BPW/HENRED/SAF HOLLAND TRAILERS) FUNCTIONS:
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
consistent delivery of excellent Customer service across all departments. Ensure achievement of profitability budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre
focused on exceeding customer expectations for service, quality, cleanliness and values. Managing cost and address gaps in the budget, implementing corrective actions to ensure financial targets are met. identify areas for improvement and implement corrective actions.
Collaborate with cross-functional audit scores.
Implementation of corrective and preventive actions to address audit findings of operational assets.
Speed of Service
Monitor and analyse key performance
focused on exceeding customer expectations for service, quality, cleanliness and values. Managing cost and address gaps in the budget, implementing corrective actions to ensure financial targets are met. identify areas for improvement and implement corrective actions.
Collaborate with cross-functional audit scores.
Implementation of corrective and preventive actions to address audit findings of operational assets.
Speed of Service
Monitor and analyse key performance
personal data and ensure data subjects are stored correctly or cleared. • Educate users to better use the or equivalent qualification recognized by the Department of Higher Education & Training. • A and N
document control functions within Randburg SHEQ Department. KEY OUTPUTS Quality Assurance: 1. Compile Quality Active implementation of continual improvement and corrective action processes. Quality Document Control: 10 questionnaires with support from the relevant Departments. KEY COMPETENCIES - Strong interpersonal and
Technician required for an IAM (Independant Aftermarket Service Centre) •To carry out diagnostic work and repairs diagnosis to aid and speed vehicle servicing •To take steps to ensure servicing of vehicle, remains within the is mutually beneficial •To discuss matters with service advisors and customers as required and provide returned to the customer after service in a neat and clean condition •Correct write-up's of job cards •Ensure