Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
System (APTS). Informing national office that the centre has completed the Assessment Printing Tracking of each assessment and hands over to the Results Centre for the marking, results capture and moderation different location approvals. Management of Online Centre student assessments and scripts. Non-Exam Condition software and handing over to the Results Centre. The Assessment Centre is responsible for collecting, collating collating, grouping and handover to the Results Centre. Managing late assignments in accordance with the
System (APTS). Informing national office that the centre has completed the Assessment Printing Tracking of each assessment and hands over to the Results Centre for the marking, results capture and moderation different location approvals. Management of Online Centre student assessments and scripts. Non-Exam Condition software and handing over to the Results Centre. The Assessment Centre is responsible for collecting, collating collating, grouping and handover to the Results Centre. Managing late assignments in accordance with the
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
with Caseware, cashbooks, bank recons, loans, cost centre recons and asset ledgers. Must have a degree with
of the role is to allocate, monitor and manage calls received for support and ensure completion of the the service within the clients SLA. Updating the call logging system. Scheduling and following up with managing calls. Updating the daily, weekly and monthly dashboard. Compling a breakdown of calls to the the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin
Midrand. KEY RESPONSIBILITIES Lead and align Contact Centre solutions and partners to identify and qualify Present and sell the Enghouse Interactive Contact Centre Solution in coordination with the Pre- Sales teams
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape week)