the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
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year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
a customer service industry
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
by discussing client requirements either via call centre or over e-mail advising on suitable options in
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Based in Randburg
Shifts between 07:00 am- 20:00 pm
Working from Monday to Monday including public holidays- 45 hours week scheduleÂ
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OVERALL PURPOSE OF JOB:
Process customer service and technic