advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding understanding of collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
– Bromhof – Gauteng Position Reporting to: Accountability Executive Director 2. POSITION PURPOSE The successfully managing a small team. Description KEY ACCOUNTABILITIES OUTPUT 1: INVESTIGATIONS & PROJECT MANAGEMENT feedback and input to the Executive Director of Accountability as to team issues, growth requirements and
– Bromhof – Gauteng Position Reporting to: Accountability Executive POSITION PURPOSE POSITION DETAILS stakeholders to effectively hold government to account for the improvement of administration, systems knowledge and qualifications. Description KEY ACCOUNTABILITIES POSITION DETAILS OUTPUT 1: PROJECT MANAGEMENT