Bloubergstrand
R18 000 Per Month Neg
department manager.
Contact shipping lines and airlines for freight rates based on the destination/transit
strong relationships with vendors (shipping lines, airlines, international agents, and other logistics companies)
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South Africa
R190,000 per Annum
Brief CSSR Job description Work for a prestigious airline brand on various work streams Assistance to passengers
department in Italian & English languages Work on airline reservations systems & handle voice calls in
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Cape Town City Centre
accountable for taking calls, chat
requests or tickets and handling resulting incidents or service requests
knowledge along with discretion to respond to tickets
-Provide client with a first call resolution
clients, when requested, on any pending requests or tickets.
-Work closely with resolver groups, and other
client
-Produce breach and ageing reports for tickets opened by service desk
-Identify gaps and
a higher level
-Methodical in approach to ticket resolution
-Demonstrates ability to interact
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Cape Town City Centre
Products and Service.
Relevant knowledge in ticketing tools.Own vehicle and valid SA drivers
diagnose, troubleshoot and resolve ticket.Ensure completion of ticket is within agreed SLAs.Interacts
additional info to enable faster resolutions of a ticket.Analyses incidents / requests to produce
they impact a clients service.Update tickets in a timely manner with the required level of detail
detail on the progress and resolution of the ticketEnsures all changes are carried out with
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Cape Town City Centre
travel arrangements for team members, including airlines, hotels and rental cars
Scheduling meetings
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Johannesburg
Negotiable
breached by resolving tickets timeously.
Hold (valid/invalid): Ensure that tickets are updated in line
reason).
Ensure that tickets are acknowledged before they breach the ticket acknowledgement SLA of
call management assessments individually, based on ticket management quality.Performance management:
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Johannesburg
Market related
products
Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly
processesDirectly participate in the support queue for tickets and/or be an escalation point for peers working
resolution and RCA's of all assigned support tickets in accordance with customer SLAsAdminister
management and ability to troubleshoot internal IT ticketsDemonstrate general IT experience from
pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
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Johannesburg
Negotiable
environment.
1-2 years’ experience in ticket management.Experience in FICA will be
administration.Ticket management.Proactive
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Cape Town City Centre
specifies
Ensure that an accurate weighbridge ticket is generated after every transactionEnsure
for all weighbridge ticketsAccurately process all weighbridge ticketsCount and reconcile
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Johannesburg
Negotiable
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements
and skills in handling corrective intervention tickets promptly to address network disruptions.
Ability
Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing
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