procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed and risks through problem-solving, negotiation, open communication, and direct influencing of stakeholders
reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing risk reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing risk
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities