analytical skills – Previous experience in customer service – Ability to problem solve – Ability to work clients; – Managing client accounts using in-house systems (training provided) The post Customer Service Consultant
Role Overview As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a driving excellence and implementing innovative customer service strategies. Key Responsibilities Leadership ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate and supports individual well-being. Performance Management: Promote a culture of excellence through regular enhance productivity and customer satisfaction. Customer Escalations: Handle customer issues with empathy
the service center, delivering expert operational support and business guidance to both customers and Provide daily customer service and advice to customers, including counter sales Handle customer complaints complaints and queries Manage claims processing, including verifying excess amounts and collecting payments Quality oversight and participate in monthly stock takes Manage outstanding payments, including CODs, and recording certificate 3 years experience in sales and/or customer service within automotive or building glass installations
Customer, Client Support, Sales to National Key Account, Re-Sellers, and Distributions Answering telephones queries and orders Telephonic customer support Counter sales/ service – sales and queries Finance: Payment notes Quotation to clients Telesales – Existing customer bi-weekly follow-up and new clients, identifying quotations, pricing, customer credit information Assist sales reps with test certificates Assist sales reps with with quotations to customers General admin function Cash Sales and daily breakdown of cash sales – Till
considered at this stage Deal effectively with customer queries and complaints Communicate personally shoppers and clients Provide feedback to Centre Management with regards to suggestions, complaints and compliments Control the sales of gift vouchers Handle cash daily Assist with promotional activities Matric/ Grade 12 MUST Good communication 6 - 12 months Face to face customer experience Presentable Salary : R40 per hour ONLY
quality of our product and our commitment to customer service and we are looking for three new agents to team. The role requires that you respond to our customers in a courteous, proactive, and professional manner centre. Great attention to detail. The post Customer Service – UK Work From Home appeared first on freerecruit
the service center, delivering expert operational support and business guidance to both customers and Provide daily customer service and advice to customers, including counter sales Handle customer complaints complaints and queries Manage claims processing, including verifying excess amounts and collecting payments Quality oversight and participate in monthly stock takes Manage outstanding payments, including CODs, and recording certificate 3 years experience in sales and/or customer service within automotive or building glass installations
good fit.
The Customer Service Team Memeber aims to provide CHAMPS to customers and to expedite products clean and tidy
Effective management of external service providers through: Identifying, together with Group Procurement Procurement, applicable services, and service providers Reviewing SLA and in consultation with Group Procurement action. Maintaining productive relationships with service providers through regular meetings Effective relationship meetings Effective quality systems management through: Ensuring customer satisfaction survey is conducted are identified, investigated, acted upon and managed appropriately. Ensuring external stakeholders conform
Role Overview As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a driving excellence and implementing innovative customer service strategies. Key Responsibilities Leadership ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate and supports individual well-being. Performance Management: Promote a culture of excellence through regular enhance productivity and customer satisfaction. Customer Escalations: Handle customer issues with empathy