Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making
governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the
projects is required. The successful candidate will assist in establishing guidelines and procedures governing