understanding of collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of Coaching, developing, motivating and retaining staff and coordinating reward and incentive schemes. • acceptable levels. • Reviewing the performance of staff, identifying training needs for call centre resources Coaching, developing, motivating and retaining staff and coordinating reward and incentive schemes. • acceptable levels. • Reviewing the performance of staff, identifying training needs for call centre resources
– Bromhof – Gauteng Position Reporting to: Accountability Executive Director 2. POSITION PURPOSE The successfully managing a small team. Description KEY ACCOUNTABILITIES OUTPUT 1: INVESTIGATIONS & PROJECT MANAGEMENT feedback and input to the Executive Director of Accountability as to team issues, growth requirements and
– Bromhof – Gauteng Position Reporting to: Accountability Executive POSITION PURPOSE POSITION DETAILS stakeholders to effectively hold government to account for the improvement of administration, systems knowledge and qualifications. Description KEY ACCOUNTABILITIES POSITION DETAILS OUTPUT 1: PROJECT MANAGEMENT