Service Management processes and services from BMC Remedy platform to ServiceNow platform. 2nd and 3rd (ITSM) platforms and solutions like ServiceNow, BMC Remedy Helix. Proficient in implement, maintaining and
support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow SDLC Methodology: Agile, Scrum
BitBucket/Github Knowledge of ITSM Solutions specifically BMC Remedy Ticketing tool. Ability and willingness to coach
support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow Solution and Enterprise Architecture