advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding delinquency life cycle. • Good understanding of business functions such as HR, Finance, Marketing etc. daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
incumbent must be passionate about working with business and other stakeholders to effectively hold government communications skills, business acumen and expertise and a thorough understanding of business principles and simplification, efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction effectively with peers across the business. Keep abreast of business and public needs to ensure project experience in financial management Degree in a business, finance or related field required. A legal degree