required to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE delinquency life cycle. • Good understanding of business functions such as HR, Finance, Marketing etc. colleague, closer to client and in control of your business. • Conducting performance management of call centre high-quality service to all internal and external stakeholders. • Managing risk within acceptable levels colleague, closer to client and in control of your business. • Conducting performance management of call centre
incumbent must be passionate about working with business and other stakeholders to effectively hold government communications skills, business acumen and expertise and a thorough understanding of business principles and simplification, efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction set-up and management of project governance, scope, risk and issues, compliance, resource planning and reporting identification of key risks and issues, and their escalation Responsible for removing barriers and risks through problem-solving