provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's delinquency life cycle. • Good understanding of business functions such as HR, Finance, Marketing etc. Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE • Measure's effectiveness and efficiency of operational processes and find ways to improve processes company culture and vision. • Oversee the daily operational functions of the collection call centres of the
incumbent must be passionate about working with business and other stakeholders to effectively hold government communications skills, business acumen and expertise and a thorough understanding of business principles and simplification, efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction effectively with peers across the business. Keep abreast of business and public needs to ensure project management of good relationships with the company’s operations team Minimum Requirements 4. POSITION INPUTS