operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Excel skills. Familiarity with ERP systems (e.g., SAP, Oracle) is a plus. • Problem Solving: Strong problem-solving