advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of business functions daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
(e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects, implementing opportunities