To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
● Decide on financial transactions within mandate ● Reduce/ maintain turnaround of claims ● Maintain non-motor and own damage claims service effectively ● Ensure ALL calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual (must be able to