further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles Applying customer service/care principles to all calls
Working with People
Ability to learn information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Degree) – advantage EXPERIENCE AND SKILLS REQUIRED: 3 – 5 Years' Call Centre experience preferably in a leadership
Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key team Minimum requirements (Qualifications and Experience) • Grade 12/ Matric • A Degree/Diploma in any work experience in a Debt Collection Environment • Knowledge of the function, process in a Call Centre
We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of relevant departments Troubleshoot Track and report on calls handled Other day to day administrative duties as Diploma in Administration or similar discipline Experience within the hospitality industry Excellent communication
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission management 5 years' work experience in a client service environment Must have experience within the medical medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
and eCommerce experience Banking regulations and industry experience 2 - 3 years' experience in Fraud Risk Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
You've arrived at iOCO Infrastructure
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Degree) – advantage EXPERIENCE AND SKILLS REQUIRED: 3 – 5 Years' Call Centre experience preferably in a leadership
Responsibilities:
You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying quality leads Key Responsibilities: Initiate outbound calls to prospective clients who have shown interest in sales targets. Requirements: Previous experience in outbound call center roles or sales environments is