Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound Execs and to Head Of Operations Map and continuously review call centre and operational processes to identify Qualification Min 10 years in- and outbound call centre sales, customer service and staff management
Experienced Call centre Agents Needed, Salt River, Cape Town. Company Name: NCRMC. NCR Management Centre, an an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the the responsibility as Call Centre Agent - reporting to the Floor Manager. The successful candidates is Requirements: At least 1-year experience within an call centre environment; Knowledge of Debt Review Cancellation agreed with the coach/manager. Adhere to the call centre policies and procedures at all times. Please
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity We operate on a referral basis, making it easier compared to companies that rely on cold calling. Competitive Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity We operate on a referral basis, making it easier compared to companies that rely on cold calling. Competitive Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Oversee Daily Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound Execs and to Head Of Operations Map and continuously review call centre and operational processes to identify Qualification Min 10 years in- and outbound call centre sales, customer service and staff management
impact. Our client is looking to employ an Operations Administrator (EE Position) RESPONSIBILITIES Build / providers: Banks, Custodians and Trustees Fund Administrators Brokers (bonds, equities, derivatives, money requirement- Financial Services/Fund operations/Asset Management Operations Experience in collective investment investment scheme and portfolio administration Experience in Bloomberg (preferable with Bloomberg AIM) Excel
is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Oversee Daily Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim of your job functions • Other basic policy administration related functions • Answering the telephone manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
FINANCIAL SERVICES SECTOR: FUND OPERATIONS/ASSET MANAGEMENT OPERATIONS IS ESSENTIAL Section42 Transfers the Senior Trade and Portfolio Administrator with Portfolio Administration, together with monitoring cash such as – Banks, Custodians and Trustees, Fund Administrators, Brokers (bonds, equities, derivatives, money requirement- Financial Services: Fund operations, Asset Management operations Experience in collective investment investment scheme and portfolio administration Experience in Bloomberg (preferrable with Bloomberg AIM) would