provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE • Measure's effectiveness and efficiency of operational processes and find ways to improve processes
government to account for the improvement of administration, systems, and processes, whilst also assessing management of good relationships with the company’s operations team Minimum Requirements 4. POSITION INPUTS
General working knowledge regarding Public Administration. Skills: Strength in investigative methodology